I’m sure nobody at Cupertino will be losing sleep over it, but Nick’s great Mac experiment of ’07-08 is showing early signs of being officially over. My once-revered white revision 2 Macbook, having moved from “a couple of teething problems” to “inexplicably temperamental” (with a diversion to “warranty-replaced hard drive” land) has finally reached what I now believe to have always been its ultimate destination of “useless piece of crap”.
I wanted to love it, I really did. The user experience when the machine is working is absolutely second-to-none. Intuitive, smooth, streamlined, easy. But the caveat to the dumbed down user interface is that when something breaks you get very few clues as to what has actually gone wrong. Shiny shiny isn’t much help when you’re looking for an error code or some other information that might actually help you to, oh I don’t know, maybe diagnose the problem. As it is, you’re left with trying various combinations of words describing your symptoms into google, usually to find nothing but other hapless users with the same problem, and no more idea than you of how to resolve them.
And that’s the thing – for an allegedly superior platform which, in the words of Apple’s own marketing spin, “just works”, there are an awful lot of users out there griping about their shiny machines NOT working. And not an great deal of wisdom out there to help them. So we wander through about a million different sites which regurgitate the troubleshooting mantras ”reset your PRAM” or “repair disk permissions”, and ultimately resolve on “Oh, I took it to the Apple store and they replaced my hard drive/RAM/logic board”. I applaud the no-questions hardware replacement, but why not just design and build the things to a higher standard in the first place?
Look, I never really bought in to the “just works” thing, I’m not unrealistic in my expectations, I realise that personal computers are complicated devices. But I’ve got two Dell laptops at home and they both run pretty much without a hiccup. One is six years old, and the other is NINE years old. And they’ve NEVER not worked. The Macbook has run about a year, probably about 10% of which was spent in some state of disrepair.